If you're interested in having your own on-demand messaging app, this article will help you learn more about the benefits you can gain from it and how it could benefit your logistics services business. In this article, we'll guide you through what this software should include.
All of the information you'll read below is important if you already run an on-demand messaging service or are thinking about starting one, because you've probably realized that having your branding on the app is essential. In fact, this is crucial for the client's app. In on-demand messaging services, where most purchases are made, the customer should see your branding.
Thanks to this capability and a robust cloud infrastructure, in addition to the automated app generation process, a branded on-demand messaging app is produced in the shortest possible time. This way, the technical team will maintain the program on the platform and in the cloud, rather than cloning it and requiring separate infrastructure.
Features your on-demand messaging app should have
The on-demand messaging apps of most transportation service companies around the world have a fairly similar structure. Most apps have identical functionality, but what varies is the UI/UX and the implemented features.
With ToolRides, you can create a product comparable to other apps around the world, or even create something different and unique with many features. However, we can mention some of the most important features to include when creating your on-demand messaging app:
Prices
Because customers frequently place orders through an on-demand messaging app, they want to know how much the order will cost. Before placing an order, customers of phone service providers check prices. In general, revealing the prices for logistics, delivery, or any other service through an on-demand messaging service is crucial for customers and plays an important role in their decision-making. Prices could be managed very dynamically.
Chat in real time
Because on-demand messaging apps feature a booking mechanism, a driver accepts the request, and a ticket is created when the customer places a request. After the request is created, communication between the customer and driver is required. Real-time chat is one of the most advanced and secure free ways for customers and drivers to communicate. Customers and drivers can communicate within the apps using this feature.
Payment and Wallet
Wallet and payment options are another popular feature of on-demand courier services today. The order fee is typically charged directly to the customer for on-demand orders. Cash is becoming less popular, and most people are opting for credit cards and online payment methods. By creating software with ToolRides that includes this option, both the customer and driver have wallets and can upload their credit cards to pay for orders.
Dispatch
Drivers who work for ride-hailing companies using an on-demand courier app are typically self-employed or independent contractors. Orders must be distributed evenly among drivers using this strategy. The distribution of orders among drivers is influenced by several factors, the most important of which is the driver's proximity to the pickup location.
The closer the selected driver is to the pickup location, the faster they can reach the order, which is critical for responding quickly to customer needs. Orders are typically distributed using an algorithm, which distributes orders in the automated approach based on basic parameters such as the distance between the driver and the pickup location.
Reasons and comments
Customer and driver satisfaction is essential to compete with large logistics service providers, especially if they use on-demand delivery. There's a feedback and reasons feature that surveys customers and drivers at the end of each order. Customers who are dissatisfied with their orders often express their dissatisfaction in this section.
Always take into account all the factors
When choosing an on-demand messaging app, there are always a few factors to consider, including:
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White-label apps: The app you want must be white-labeled so that it can replace your branding.
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Full-featured: These are apps that must have at least the same basic functions as their competitors. Customers and drivers will abandon the platform if they can't provide the minimum basic functions.
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The user interface, also known as the user experience, is the fundamental design. Poor design results in the loss of users.
It's important to identify whether customers are dissatisfied or satisfied with your logistics services. It's time to design a platform with ToolRides. A platform that includes on-demand messaging that's completely efficient and beneficial for your business.
