The accounts of your users and employees should always be up to date. Well, having general control of everything that is done within the accounts on your platform will facilitate any action you need to take your taxi app to the next level. So you can always be one step ahead of the competition.
Although it may seem a bit tedious task, this is much easier and more intuitive than it seems. If you still don't know how to fully manage the configurations and preferences of the accounts in the general platform of your transport agency, follow some of our recommendations so that you don't miss any detail.
Start by doing a general count
it's necessary to have clear accounts from the beginning. The best way to organize and plan a complete review of the accounts on your platform is by identifying the quantity and quality of accounts you have registered in your taxi app. As well as those registered on your website and in your extra sections, such as email subscriptions. Also, you should prioritize and classify these accounts depending on the type of user registered in them.
A good way to start with the classification of this count is by reviewing how many users are clients of your service, how many are employees of your transport agency, and which of these accounts you consider should be attended with priority. For example, if there is a customer account that has presented irregularities or has made a complaint with the service provided through your platform, you should review and resolve their case as a matter of priority.
Find quick solutions to problems
If there are problems, solutions must be found. If some users have presented some type of disagreement or inconvenience with your service or with your taxi app, you must find a way to solve it as quickly as possible. Check with your customer support team regarding the problem and make sure your technical team finds the error and possible solutions to it.
Sometimes issues can take time to resolve if your team isn't sufficiently qualified, or if the situation is out of your hands. Therefore, you must be very clear about the waiting times with the client, it's necessary that you be clear about the time it may take to find a real solution to the problem in question. The more transparent you are in this process, the better the results will be.
Execute system changes
The secret to having a successful business is never being afraid to evolve. Times pass and you have to adapt to new trends, especially if you want to keep your transport agency among the best and most up-to-date. it's important to take into account everything that happens in the market and take references regarding what would be needed in your platform and how you can improve these different proposals, making this something more innovative.
Schedule regular meetings with your technical and marketing team. Always study new options or improvements that can be made in the next updates of your system. If there are errors or bugs in the system, find solutions and include them in your next update. Keeping everything on the sidelines will be the key to a stable platform.
Always attentive to details
Sometimes a simple detail can change everything. You have to keep an eye on any factor that could alter the final result of your taxi app, including configuration errors, automation errors and even the appearance of the system. Everything must be in harmony so that it's as intuitive, striking and modern as possible.
Verify one by one all the sections that require adjustments or technical revisions to improve the performance and visualization of your platform. If possible, work on optimizing and minimizing any sections that break with the intuitive and dynamic part of your system. Take everything to the highest level, without it becoming complicated or difficult to understand.
Work with the best
Success will come hand in hand with hard working minds. Surrounding yourself with the best will always be a direct benefit for your platform. There are great young and experienced talents who can bring many new ideas and all their expertise when it comes to bringing your projects to life. However, you will need to make sure that they meet your system requirements to minimize the amount of problems that can arise in your system.
Consider working with experts on the subject, so that you can ensure the success of the process of reviewing accounts and updating your app. it's important that they are familiar with the type of platform in which they are working and can understand and solve any problem that the system or the taxi app has, which will facilitate the entire maintenance and update process.
Get to work to improve your taxi app
it's never too late to move on. Keeping a system as complete as that of a high-caliber transportation business up to date requires expert hands, willing to make it work in the best way. Also, having fresh ideas and an open mind to solve problems or mishaps that may exist along the way is fundamental.
Therefore, you should meet directly with the experts of your technical, customer service and marketing team so that everything is in the best possible state. Make sure that your customers and employees are happy with any update that is made within your taxi app and platform. Have you done your account review yet?