We know that with digitalization it is increasingly difficult to keep transportation services updated . But, it is essential to try to learn everything you can about the different innovations that help enhance business logistics.
Logistics departments have the challenge of offering a first-class delivery service. Since it is a priority, we must be alert and pay attention to everything that will make the company more competitive. We are sure you know the importance of the last mile. So let's talk about the main trends for 2023.
Seek process automation
The positive thing about the last couple of years is that deliveries and trips have increased, which has led to learning as we go. Knowing this, automation is an essential ally to make the chain more efficient. This will save manual work time. Both for the management of processes in the management base, and in the planning of routes to deliver a product.
The last mile as the axis of the C-Suite and transportation service managers
It will become normal for logistics employees to report to the top of the chain and managers about deliveries. All with the function of preventing it from becoming a critical aspect for the success of the company. Therefore, it is estimated that next year these employees will have a seat at the table of important decisions.
There will be greater involvement in the business strategy from the beginning. And today's consumers expect next-day and even same-day delivery from transportation services . Therefore, it has become vital to guarantee a superior customer experience and motivation for the entire work team.
Artificial Intelligence and Machine Learning as a perfect duo
This 2022, Artificial Intelligence and Machine Learning already had their moment to transform the transportation sector. This is due to the large flow of data from the supply chain that is used and analyzed. This type of technology is used to detect trends that allow companies to make the necessary changes in their logistics operations.
In the case of Artificial Intelligence, if it is used for decision making in the chain, it reduces errors to a minimum. Likewise, in the most complicated warehouse management processes it helps make planning simpler. Accelerating the analysis time that perhaps with human labor would take a little longer.
Company self-assessment
The economy is a roller coaster where sometimes you are up and other times you are down. So supply chains are under increasing levels of pressure in their attempts to achieve better results with fewer resources.
For this reason, it will be common for services transportation companies to reassess the technology they use for delivery. There is also likely to be a search to invest in better software to optimize all aspects of your operations. Make the last mile work successfully to maximize profitability and scale as demand increases.
Investments in Information Technology will be unfrozen
Because of all the economic effects of the pandemic, we had to see investments in new IT decrease. Making many companies choose to continue with the systems they already had. But right now, there is a rather pent-up demand for innovative solutions. Making companies look for software to optimize their small or large fleets.
B2B customers will require B2C
Both companies and consumers aspire to have greater certainty and transparency when it comes to deliveries. Thanks to this year, the need to make deliveries in reduced times, controlling inventories, while containing expenses was noted. Although all this had to be carried out while there was growing inflation and labor shortages.
So one of the changes in this sense is that the B2B market will seek to have an experience more similar to a B2C. So businesses must be more than ready to meet precise delivery time demands. And above all guarantee that the products arrive exactly when promised.
Doing is stronger than saying
DispatchTrack's Last Mile Sustainability Perspectives study found that 77% of companies are already prioritizing sustainability. Or, they plan to do so within the next year, there was an increase of 69% compared to what was analyzed in the middle of 2022. Although there are still many who have only remained promises, without assuming real responsibilities for a change.
We are all realistic in knowing that a company that is 100% sustainable cannot exist in the blink of an eye. The important thing is to move forward progressively over the years with significant actions. How to measure your carbon footprint, reduce miles with better routes or cars that don't run on gasoline.
Don't let optimization become critical
PwC's 2022 Digital Supply Chain Trends Survey noted that the increase in efficiency was 63%. And that the management or cost reduction was 59%. These two were ranked as top priorities for everyone working in the supply chain over the next 18 months.
It is important to always keep in mind how volatile the current market is. Solutions must be found to make delivery operations work more efficiently. 2023 will no longer take you by surprise, ensure that your taxi company and your partners start next year solid with the new trends.
