Introducing people to a new environment always takes some effort, so make this experience better in your taxi service. You should try to hire the right people who fit with what you're looking for as a company. To ensure a strong fleet, you must avoid constant staff turnover. And, of course, choosing wisely from the start will help you improve these aspects.
Onboarding drivers the right way will not only bring harmony to your company, but it will also increase productivity, create a strong business structure, and maintain employee retention. We'll help you achieve this by reviewing some processes to follow for successfully onboarding new taxi drivers.
First steps to finding the ideal employee
When we talk about "finding the ideal employee", we're not referring to someone who is perfect and tireless. Rather, we're talking about hiring someone who supports your taxi company's values and is motivated to work. Let's start with the basics: when hiring new drivers, the application process and interview are carried out. Thanks to digitalization, you can post job openings online.
There are more informal ways, such as asking current drivers about a suitable option. No one can explain the job better than a driver, and some companies even offer intermediary commissions if the contract is finalized. During the interview, don't forget to ask and explain the following details:
-
Ask all the relevant questions you need to know about the candidate. Don't just ask basic information like names or experience; ask about the length of previous jobs, their decision-making process, and so on.
-
Share all relevant information about your company and what the candidate can expect if they work for you. Include details such as shift pay, possible work schedules, and any additional benefits like life insurance.
-
Always remember that you are interviewing the person just as much as they are interviewing you. So be sure to leave room for the candidates to ask questions or express their concerns.
-
Decide what type of drivers you want to be the face of your taxi service. It's always a good idea to check candidates' backgrounds; take the time to call their references or previous employers. If possible, even invite them back for a final interview.
Only if everything goes well and the chosen candidates inspire confidence should you offer them the job. Once you have hired your new drivers, you can move on to the training process for a smoother integration into the fleet.
Training and its process
If this is your first time training employees, it's important that they know exactly what's expected of them. That's why mentioning it during the interview is so helpful; they'll know what to expect and feel comfortable with these expectations much faster. Don't forget that no question is silly; a curious employee who isn't afraid to ask demonstrates interest.
It's proven that open, two-way communication is the best way to keep drivers happy and safe. There are different types of training typically provided when a new group of drivers arrives. These include safety training, technology training (explaining how apps work), operational training, and, of course, on-the-job training.
Safety training
Providing safety training is extremely important and should never be omitted, especially in these types of jobs. It's a priority for new drivers, and even more experienced drivers can be invited to refresh their knowledge. We advise you to create a guide for these situations as supplementary material that only needs to be updated periodically.
Risk management is vital for drivers to learn who to contact in an emergency. While you may choose to use an app for your taxi service, implement regulations regarding phone use to prevent accidents.
Teach not to be outdated
This type of training became essential when digitalization entered the taxi industry. It's particularly important for drivers who aren't very familiar with technology or using devices. The training should cover everything from using the driver app and how to operate it to receiving payments and other related topics.
It needs to be explained from a macro perspective, outside of the vehicle, and then tested on the road in a simulated booking. Likewise, if your company adds other types of technology over time, make sure they fully understand them.
Operational training
Operational training is easy to explain; it encompasses all the policies and procedures a driver needs. Some of the policies it should include are accident reporting, vehicle inspections, and passenger management. But it should also cover customer service, handling difficult passengers, and interacting with people with disabilities, pets, children, and other relevant aspects.
Job training
This training is the latest trend, because if you're going to hire taxi drivers, you should choose those who understand the job. New drivers are usually paired with an experienced driver. This way, the experienced driver can offer advice, answer any questions, and provide feedback on each other's performance at the end of the day.
Keep expectations intact
Finally, it's crucial to remember that as a manager, you must provide your drivers with the right work environment. Only then can they perform well and meet the expectations set for them. This, combined with effective communication, will boost their self-confidence. As a result, you'll see all your taxi service goals achieved in less time than you anticipated.
