Automated trip dispatch

Let the system assign each trip to the nearest available driver within seconds. Your dispatcher no longer has to call drivers one by one and can focus only on situations that require human judgment.

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Every request finds a driver automatically

When a trip comes in, ToolRides searches among connected drivers who are available, able to handle that type of service, and within your defined radius. It sends the request to the nearest driver, and if they do not respond in time, it moves on to the next one.

    • Automatic assignment based on proximity and the real-time availability of connected drivers.
    • Two modes by service type: send sequentially to the nearest driver or broadcast to everyone.
    • Automatic reassignment to the next driver if the first one does not respond in time.
    • Configurable search radius and response times, both globally and by service type.
    • The dispatcher steps in only when exceptions arise.
Admin Panel ToolRides

Does your dispatcher get overwhelmed during peak hours?

When twenty requests come in at once, assigning trips manually stops being effective: bookings are lost and waiting times increase. With automatic assignment, the system handles most of the operation, allowing your team to focus on cases that truly require a decision.

  • Dispatch, assign, and reschedule trips manually or automatically.
  • Configure the dispatch mode according to the service type.
  • Adjust the search radius and waiting times for each operation.
  • Prioritize specific drivers whenever necessary.

Also works for trips you have already scheduled

Scheduled services should not depend on someone remembering to manage them. ToolRides automatically starts searching for a driver according to the lead time you define. If no one accepts the trip, it flags it so your team can resolve it in time.

  • Automatic driver search based on the lead time you configure.
  • Flags trips that have not been accepted so they can be handled before the scheduled time.
  • A planner that suggests assignments for a group of scheduled services.
  • The suggested assignment is reviewed and confirmed before being applied.

More trips per shift with the same operations team

Assignments no longer depend on how many calls your dispatcher can make, allowing your operation to grow without requiring your support team to grow at the same pace.

Mobile Apps
Mobile applications for passengers and drivers on Android and iOS platforms.
Admin Dashboard

Manage bookings, drivers, customers, and operations from a single place.

GPS Tracking

Monitor vehicles and services in real time.

Custom Fare Management

Configure business rules, corporate agreements, and custom fares.

Integrated Chat
A communication channel for passengers and drivers without the need for a phone number
Ratings and Reviews
Passengers and drivers can rate each other after the trip and leave a comment.
Payment Options
Manage cash, credit/debit card, and digital wallet payment options.
Operational Reports
Analyze your operation’s productivity, revenue, and performance.

Have questions? We have the answers.

It is not just for taxis. ToolRides is a flexible ERP platform that adapts to employee transportation, urban courier, corporate agreements, courier services, and more. You can define service types, fares, rules, and settings according to your business model.
Our infrastructure is cloud-based and scales automatically according to your operational demand. We operate with robust servers, active monitoring, and 24/7 availability to ensure stability, speed, and data security, so you do not have to worry about the technical side.
Yes. From your logo and colors to fare structures, zones, service types, notifications, and operational workflows, everything is customizable. We can even publish your white-label apps on the Android and iOS stores under your account.
Yes, and this is the most common approach. The system handles most trips automatically, while your dispatcher can step in whenever needed to assign a specific driver, reassign a trip, or reschedule it from the same dashboard.
The request moves from one driver to the next as each response window expires. If no one accepts it after all available drivers have been contacted, the trip is marked as pending so your team can handle it instead of letting it get lost in the queue.
It includes complete setup, training for your operations team, and technical support during deployment. We also migrate your data if you are switching from another system.
We offer modular plans based on your company’s size and needs. Implementation has a one-time cost, followed by a monthly subscription based on the number of trips, drivers, or type of use. View our packages here: https://www.toolrides.com/es/precios.
Yes. We provide 24/7 technical support in the event of service outages, as well as online training for your team during office hours. We want you to adopt the platform successfully and without friction.
Do you need personalized assistance?

Get started with ToolRides and scale your company by automating processes.  Become the next market leader.

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