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Learn
KPIs are key indicators of a process or department’s productivity. They allow you to understand the status of your organization and make better decisions. This is how you can achieve the professionalization you are looking for. There are standard indicators that help provide better visibility into the current state of your transportation business.
Beyond measuring operational performance, implementing KPIs is important for cost optimization. They show where you are spending more and allow you to compare budgeted costs with actual spending, so you can take corrective action.
Based on industry best practices, the key indicators that are most useful for transportation companies are:
Time and distance management
Time is an invaluable resource and, therefore, a very important indicator. It helps measure how efficient the transportation process is as well as the performance of each vehicle. Distance must also be taken into account, as other potential costs depend on it.
Driver productivity
This KPI provides complete visibility and control over each driver who completed their assigned services, including the driver’s name, number of completed services, total revenue generated, and average rating, all available once the route is completed.
On-time performance
This indicator measures the number of dispatches grouped by punctuality, considering the promised service date. It displays a line chart showing services completed on time, delayed services, and the level of delay.
Number of scheduled and assigned services
During periods of high demand, this indicator is especially important because it allows you to monitor services that have not yet been handled or accepted by a driver. With the system and dispatch operators, they can be assigned efficiently to ensure service coverage.
Average services per day / hour
This indicator helps you take action to ensure drivers are available on specific days and at specific times, improving coverage during periods of high demand. It is also important to identify high-demand locations so drivers can stay connected near those areas.
