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How the date filter works
In "Trip history", the date filter looks at the scheduled date first and gives it priority. If there's no scheduled date (as with on-demand trips), it falls back to the completion date.
In "Trips in progress", the filter uses the only date field shown, which can be either the scheduled date or, for on-demand trips, the date the trip was created—whichever applies.
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Troubleshooting
- Drivers aren't receiving alerts
- The map won't load in the dispatcher and apps
- Errors when importing services
- Service type not available at that time
- Driver doesn't qualify for ride assignment
- No metrics showing on the dashboard
- Why you can't view services from all branches at once
- How the date filter works
- Promo code can't be used