Driver settlement process (driver payouts)

• Monday, june 20, 2022
• 4

ToolRides lets you automate and control the entire settlement process for the services performed by drivers, taking into account variables such as amounts collected, discounts, commissions, and outstanding debts.

🎬 Video: https://www.youtube.com/embed/jIdy12ZTsBw

Step 1: Open the settlements module

From the main panel, go to Settlements > New.

Select the date range you want to settle (for example, the 1st through the 15th of the month).

Filter by driver (if applicable).

Step 2: Review the pending services

The system automatically loads all the trips made by drivers during the selected period.

Each record includes:

• Details of the related trip

• Previous debt (if applicable)

• Cost (driver earnings)

• Amount collected/paid to the driver (cash/card/corporate)

• Trip adjustment options

Step 3: Review and edit (if applicable)

Before generating the settlement, you can manually edit:

• The final service amount (if there were adjustments)

• Add discounts or one-off bonuses
  
  
  

Step 4: Generate the draft settlement

Once the services have been verified, click “Generate draft settlement”.

A preliminary document is created with a summary of:

• Service details

• Total collected

• Discounts and refunds applied

It shows the net amount to pay the driver and any outstanding balance in their favor or against them.

Step 5: Validate and close

Review the draft settlement together with the operations team (optional).

If everything is correct, click “Complete”.

Step 6: Adjust services already paid (optional)

If, after closing a settlement that has already been paid, you detect an error or adjustment (e.g., overcharge, service logged incorrectly):

• Go to the Service History module.

• Select the affected service and click on info “[i]”.
  
  
  

• Edit the final amount of the service in question.
  
  
  

• If the new amount is lower than what was paid, the difference is recorded as a driver debt.

• If the new amount is higher than what was paid, the difference is recorded as a bonus in the driver's favor.
  
  
  
  

The system does not alter the original settlement that's already closed, but it:

• Automatically generates a debt/bonus in the next settlement.
• Reflects the difference in the driver's next settlement under the concept “Price adjustment ...”.

This ensures that:

• The history stays intact and traceable.
• The adjustment is offset without having to reprocess the entire previous settlement.
• The driver sees the adjustment clearly identified on their next statement.